Reference

Terms & Conditions that cover your account

When you open an account with fortunabola link, you enter into a clear set of terms that spell out how deposits and withdrawals work, what you can expect…

Account ownership & verificationDeposit and withdrawal rulesGame access and conduct

Explore the Lobby Read FAQ

How our terms bind your account

fortunabola link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with fortunabola link is governed by these terms from the moment you complete registration. By opening an account, you confirm you meet local eligibility requirements where local law permits. Your deposits via DANA, OVO, GoPay and QRIS are received and held according to our

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payment processing agreement. Withdrawals are verified against your account history and identity to prevent fraud. We retain transaction records for the duration of your account and a period after closure for compliance purposes. All gameplay is subject to our anti-manipulation and fair-play rules. Disputes about payouts,
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access or account closure are handled by our support team within five business days. Access to certain games or payment methods depends on local law and your registered region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact us about your account terms

Team online

Live Chat

Our support team answers account and terms questions via live chat in English 24 hours a day. Reach them from the Help section in your account or the lobby footer. Typical response time is under two minutes.

Email Support

For detailed term clarifications and formal disputes, email our support desk with your account number and the issue. We respond within one business day from Jakarta-based operations.

In-App Help

Open your account on desktop or mobile and navigate to Settings > Terms & Help. You'll find a searchable FAQ, your account agreement summary and direct links to dispute submission.

SECURITY & DATA

How we protect your account and information

Account Verification

When you register, we verify your identity using your registered phone number and email. Withdrawals trigger a second verification step tied to your original payment method to ensure only you access funds.

Data Handling

Your account data—name, payment details, transaction history and play records—is stored on secure servers and encrypted in transit. We share your data only with payment processors and compliance teams where required by law.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to track how you navigate the lobby. You can adjust cookie settings in your browser; blocking them may limit lobby function.

Data Retention

We keep your account and transaction records for as long as your account is active plus three years after closure for tax and dispute purposes. You can request deletion of specific personal data by contacting support.

Policy Changes

If we update these terms, we'll email you 14 days in advance and show a banner in your lobby. Continued play after the change date means you accept the new terms.

Dispute Resolution

Disagree with a payout or account decision? Open a dispute ticket in your account settings. We investigate and respond within five working days with a resolution or escalation path.

Questions about these terms

Your account remains open and you keep your balance. If your account shows no login for 12 months, we may flag it as inactive but won't delete it or deduct fees. Log in anytime to reactivate. Withdrawals from dormant accounts are processed normally once you verify your identity.

Yes. In your Account Settings under Payment Methods, you can add a new DANA, OVO, GoPay or QRIS wallet and set it as your primary. Withdrawals will go to the method you designate. Old methods remain on file for reference but won't receive payouts unless reactivated.

Contact our support team with your transaction ID (visible in your account history) and we'll investigate within two business days. Most disputes are resolved by confirming the deposit was authorized by you. Chargebacks filed directly with your bank may result in account restrictions pending resolution.

Yes. One account, one set of terms. Whether you log in via web browser, iOS app or Android app, your balance, limits and conduct rules stay the same. Terms apply identically across all platforms and devices.

Yes. Request account closure via Settings > Account > Close Account. Your remaining balance is immediately available for withdrawal via your registered payment method. Withdrawals via QRIS, GoPay, OVO or DANA typically clear within one business day.

Withdrawal requests are processed within 24 hours. Funds arrive to your DANA, OVO, GoPay or QRIS wallet almost instantly; bank transfers may take one to two business days depending on your bank. You can check withdrawal status in your Transaction History anytime.

Deposit and withdrawal limits depend on your account age, verification level and local law. Your current limits are shown in your Wallet page before you deposit. Contact support if you need a limit review or if a transaction was blocked.

Terms & Conditions that cover your account

Contact us about your account terms

Live Chat

Email Support

In-App Help

How we protect your account and information

Account Verification

Data Handling

Cookie & Tracking

Data Retention

Policy Changes

Dispute Resolution

Questions about these terms

01 What happens to my account if I stop playing for six months?

02 Can I change the payment method linked to my account?

03 What if I dispute a charge from fortunabola link on my DANA or OVO bill?

04 Do these terms cover my play on the mobile app as well as desktop?

05 Can I close my account without losing any remaining balance?

06 How long does a withdrawal take after I request it?

07 Are there limits on how much I can deposit or withdraw per day?

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